Effective Date: April 1, 2025
Version: 1.2

1. Introduction

Makrolos LLC (“Makrolos”, “we”, “our”, or “us”) values your privacy and is committed to ensuring the protection of your personal data. This Privacy Notice sets out how we collect, use, store, disclose, and safeguard personal information obtained through our website https://makrolos.com/  (the “Website”).

Makrolos LLC is a company incorporated under the laws of St. Vincent and the Grenadines, and while there is currently no general data protection legislation in force, we voluntarily adhere to internationally recognised privacy standards, including principles similar to those found in the EU General Data Protection Regulation (GDPR), to demonstrate good faith and commercial trustworthiness.

This Privacy Notice applies exclusively to data collected through the Website and does not extend to:

• Data collected via offline means or direct contractual engagements;
• Personal data collected through third-party websites or platforms linked to or from our Website;
• Processing activities governed by a formal service agreement or client contract.

By using our Website, you confirm that you have read and understood the terms of this Privacy Notice. If you do not agree, you should discontinue use of the Website.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

a. Personal Identifiers

• Full name
• Email address
• Telephone number
• Company or organisation name (if provided)

b. Technical and Usage Information

• IP address
• Browser type and version
• Operating system and device type
• Referring URL (how you accessed the Website)
• Pages visited, time spent on site, and click behaviour

c. Cookies and Tracking Technologies

• Cookie identifiers
• Session data
• Analytics on website usage and preferences

Please refer to Section 9 for details on our use of cookies.

We do not collect sensitive data such as national identity documents, financial account details, or biometric information via this Website.

3. Purpose of Data Collection

We only collect and process personal data that is necessary and proportionate for the following purposes:

• To respond to queries submitted via our contact forms;
• To provide information regarding our services;
• To operate, maintain, and improve our Website’s functionality and user experience;
• To monitor usage trends and conduct performance analytics;
• To detect, prevent, and address technical issues or unauthorised access;
• To comply with applicable legal obligations or respond to legal requests when required.

We do not process your data for purposes that are incompatible with those disclosed herein unless we have your express consent or are otherwise permitted by law.

4. Legal Basis for Processing

Although St. Vincent and the Grenadines does not currently impose legal obligations equivalent to GDPR or UK data protection laws, we follow key international privacy principles, including:

• Lawfulness and fairness – We only collect data for clearly defined, legitimate purposes;
• Purpose limitation – Data is used only for the purposes stated at the time of collection;
• Data minimisation – We collect only the data strictly necessary for our activities;
• Security – We take reasonable steps to safeguard your data from misuse or unauthorised access.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to optimise your browsing experience. Cookies are small files stored on your device that help us remember your preferences and track how the Website is used.

Types of Cookies We Use:

• Essential cookies – Required for basic functionality of the Website;
• Performance cookies – Provide statistical insight on Website usage;
• Functional cookies – Help personalise your experience by remembering your settings.

You can manage or disable cookies through your browser settings. Please note that doing so may impact the availability or functionality of certain features.

Full details are provided in our Cookies Policy (see Section 9).

6. Sharing of Personal Data

We do not sell or trade your personal data.

We may disclose your personal data to trusted third-party service providers for the following limited purposes:

• Website hosting and cloud infrastructure;
• Email delivery and contact form routing;
• Website usage analytics.

All such third parties operate under binding confidentiality and data security obligations, consistent with international best practices.

7. Cross-Border Transfers

Due to the global nature of internet infrastructure, your personal data may be transferred and stored on servers located outside St. Vincent and the Grenadines, including in jurisdictions that may not provide the same level of data protection.

Where data is transferred internationally, we take appropriate steps to ensure it is handled securely and in accordance with the principles outlined in this Notice, including reliance on contractual safeguards with third-party providers.

8. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• Secure servers and encrypted transmission protocols (e.g. SSL);
• Access controls to limit internal access to authorised personnel only;
• Regular software updates and security patching;
• Periodic reviews of data handling procedures.

While we take reasonable precautions, no method of electronic transmission is entirely secure. You use the Website at your own risk.

9. Data Retention

We retain your personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected or as required by applicable laws.

When data is no longer required, we take appropriate steps to securely delete or anonymise it.

An internal data retention schedule governs the retention periods for each category of data we process.

10. Your Rights

Although there is currently no statutory right under SVG law equivalent to those found in the EU or UK, we voluntarily honour the following data subject rights in line with international expectations:

• Access – You may request a copy of the personal data we hold about you;
• Correction – You may request corrections to inaccurate or outdated information;
• Withdrawal of consent – Where processing is based on consent, you may withdraw it at any time;
• Objection to processing – You may object to certain types of data use (e.g. marketing);
• Deletion – You may request deletion of your data, subject to legal and operational constraints.

Requests may be submitted via:  office@makrolos.com. We may require identity verification prior to processing your request.

11. Data Relating to Minors

Our Website is intended for a business and professional audience. We do not knowingly collect data from individuals under the age of 18. If we become aware that we have inadvertently processed such data, we will take immediate steps to delete it.

12. Automated Decision-Making

We do not carry out automated decision-making or profiling that has legal or significant effects on users. If such processing is introduced in the future, this Privacy Notice will be updated accordingly.

13. Data Breaches

In the event of a data breach that poses a real risk of harm, we will:

• Notify affected individuals without undue delay;
• Implement measures to contain the breach;
• Notify relevant authorities or partners where necessary under contractual or ethical obligations.

An incident response protocol is in place to manage and mitigate data breaches efficiently.

14. Privacy by Design

We apply the principle of Privacy by Design across all systems and services. New data initiatives are assessed for privacy risks at the outset and appropriate controls are implemented from the design stage.

Where applicable, we conduct internal privacy impact assessments prior to undertaking higher-risk data processing.

15. External Links

Our Website may contain links to websites operated by third parties. We do not control the content or privacy policies of those websites and assume no responsibility for their data practices. We recommend reviewing their privacy notices prior to engaging with their services.

16. Changes to this Privacy Notice

We may amend this Privacy Notice from time to time to reflect changes in our business operations, technology, or applicable standards. The “Effective Date” at the top of this Notice indicates when it was last updated. Your continued use of the Website following any changes constitutes acceptance of the revised terms.

17. Contact Us

For questions, feedback, or concerns regarding this Privacy Notice or your personal data, please contact:

Makrolos LLC
Email:  office@makrolos.com
Mailing Address: Mailing Address: P.O. Box 2897, Kingstown, St. Vincent and the Grenadines

If we are unable to resolve your concerns, you may seek independent legal advice.